Original Teile Service GmbH
Inspection planning and data capture in the production process
QM software with an adaptable inspection plan and Excel import.
- Unternehmen
- Original Teile Service GmbH
- Branche
- Logistics & intralogistics
- Mitarbeiter
- approx. 180
- Projekt
- Rollout of the custom error-management solution WOCC
Challenge
OTS GmbH, a specialist for in-house logistics solutions, was faced with an increasingly complex error-management process. Sources of error in day-to-day operations – in warehouse processes or transport orders, for example – were hard to trace.
Documenting errors by hand in Excel or on paper took a great deal of time, was itself error-prone and offered barely any way to analyze the data. For a company built on process quality and service, that was no longer tenable.
Solution
ENKO Software GmbH developed a tailor-made software solution for OTS based on WOCC – the web-based system for efficient, traceable error management. The software was adapted individually to the structures and workflows at OTS and introduced as the central platform for capturing, processing, analyzing and tracking errors.
WOCC lets employees record errors or deviations directly in the system across all sites – on mobile devices, in a structured and traceable way. Responsibilities, deadlines and escalations are clearly defined. Dashboards and filters deliver meaningful key figures and make targeted improvement measures possible.
Results
The rollout of WOCC brought OTS the following improvements:
- Structured error management From capture through to analysis – every process is now managed digitally, centrally and transparently
- Less time lost & lower error costs Automated workflows replace manual work steps
- Better traceability & clearer assignment of responsibility Every ticket is unambiguously assigned and documented
- Proactive error prevention Trends and analyses make it possible to spot recurring problems early
Features and benefits of the solution
Digital Error Capture
Employees record errors on a mobile device or at their desk – with categories, priorities and attachments.
Workflows & Escalation Rules
Tickets move through clearly defined processing steps with automatic reminders and escalations.
Dashboard & Analytics
Management gains up-to-date insight into error types, root causes and affected processes – ideal for continuous improvement (CIP).
Audit-Proof Documentation
Every operation is archived chronologically, traceably and in compliance with the GDPR.
Tailored to Processes & Structure
WOCC is modular and was adapted in full to the internal workflows at OTS.
Conclusion
With WOCC, OTS has created a digital solution that lastingly improves error management, clarifies responsibilities and makes optimization potential visible.
The software delivers more transparency, lower error costs and a process of continuous improvement – entirely in keeping with the quality leadership OTS stands for.
👉 Would you like to modernize your business processes and make your company future-proof? Get in touch – we will develop your individual solution!
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An initial consultation is free of charge
In an initial conversation we find out together which challenges you are facing, offer you a first solution approach and talk about funding options. You then receive a transparent cost calculation for your individual software project from us. For every project we agree on a goal that you reach with your software solution – be it a 25 % cost reduction, 20 % more process efficiency or an ROI in under 18 months.
Your contact
Michael Kröschel
CEO and founder, CEO and Head of Technology
+49 6502 40491-0
