WOCC – your tool for end-to-end defect handling

The WOCC module is your specialized solution for defect handling within quality management. It focuses on four critical areas of problem identification and problem solving:

Warranty (W) supports you in processing warranty cases efficiently so that customer problems are resolved quickly and effectively. Occurrence (O) helps you identify and eliminate production defects precisely. With Complaint (C) you manage supplier complaints professionally and purposefully. The CAPA area (C) allows you to tackle process errors systematically and implement lasting improvements.

WOCC integrates proven methods such as 8D, 4D, 5-Why and Ishikawa to ensure structured and effective problem solving. Whether it is scratched parts, defective threads or recurring issues such as incorrect delivery documents – WOCC gives you the tools to analyze the root causes and implement lasting solutions.

With WOCC you optimize your defect handling processes in a targeted way. The module helps you identify problems faster, resolve them more effectively and prevent repeat defects. It fosters a systematic approach to quality problems and helps you improve product quality, cut costs and increase customer satisfaction.

Experience how WOCC takes your defect handling to a new level – efficient, transparent and fully integrated into your Business Central environment. As a specialized part of your quality management, WOCC ensures that you not only solve problems, but learn from them and keep getting better.

Researching cases

This screenshot shows the clearly structured search function in WOCC. Users can navigate through all cases quickly and easily. Powerful filters and sorting options let you find the case you need in seconds.

The clear presentation gives you an instant overview of the status of every case, whether it is a warranty claim, a production defect or a supplier complaint.

Processing a case

Here you can see the intuitive user interface for processing a case. The structured 8D/4D process is mapped step by step. Every phase is clearly defined, with input fields for all relevant information.

Progress bars and color coding provide a quick overview of the current status. Analysis tools such as 5-Why and Ishikawa diagrams are available directly in the interface.

Recording a new case with the wizard

The screenshot demonstrates the user-friendly wizard for recording new cases. All necessary information is captured in a few clearly structured steps. Dropdown menus and predefined options speed up data entry and reduce errors.

The wizard adapts dynamically to the type of case – whether Warranty, Occurrence, Complaint or CAPA – and ensures that all relevant data is captured.

Creating the relevant quality documents

This screen shows document creation in WOCC. In just a few clicks you generate professional quality reports such as 8D reports or defect analyses. Templates guarantee a consistent layout. The interface offers preview options and the ability to send documents directly from the system.

All documents created are automatically assigned to the corresponding case, which ensures complete, gap-free documentation.